Policies

ON THE DAY OF YOUR VISIT:

Please arrive 5 minutes prior to your appointment, but remain in your car. Text me to let me know you’ve arrive, and I will let you know when you can come in.

This is very IMPORTANT, please come with no mascara, makeup, lotion, serum or sunblock around the eye area to avoid any delay in your service. These prevent eyelash extension from bonding to the natural lash and reduces the longevity of your extensions, and takes time away from your scheduled time. Do not curl your lashes before your appointment, extensions will not adhere to crimped lashes.

Contact lenses may not be worn during lash extensions application.

Please limit caffeine intake prior to your appointments.

LATE ARRIVALS:

Clients arriving over 15 minutes late, may be asked to reschedule. Accommodating late clients may inconvenience the stylist's next appointments.

FILLS ON OTHER STYLISTS' WORK:

New clients with extensions from another stylist must schedule a “New Client Fill". I will evaluate your lashes and determine whether I agree to fill your lashes, but the fill is not guaranteed. If I agree to proceed with the fill, there's a possibility the existing extensions may need to be removed and reapplied properly. Due to the unregulated nature of lash extensions trainings and certifications in CT so far, there are many lash stylists who haven't been properly trained. At Eye Coco my top priority is the clients' lash and eye health. By booking a "New Client Fill" your are agreeing to possibly removing the existing extensions and a new set will be applied at the appropriate full set price.

CELL PHONES:

Please kindly silence your phone during your service. Talking on the phone, or even talking to your lash stylist during your service can make it difficult for your stylist to apply your extensions. Talking during the service makes your eyes flutter and your cheeks move, which can also result on the eye pads sliding up and into your eyes, causing eye irritation. Lash application requires very focused precision, therefore you must remain very still. Feel free to relax and take a nap.

GUESTS:

For safety, sanitary and insurance purposes no children or pets are permitted during your lash extensions appointment. This is to ensure a calm and relaxing environment for the clients as well as your lash stylist. 

CANCELLATIONS:

Your appointments are very important to me, it’s time reserved especially for you. I understand that sometimes time adjustments are necessary, therefore I kindly request at least 24 business hours notice prior to your appointment for cancellations or rescheduling.  If you fail to notify me less than 24 business hours cancellation/rescheduling notice or don’t show up, your service will be charged in full to the credit card on file. . 

ILLNESS OR EMERGENCY:

If you are feeling unwell due to sickness, please let me know prior to your appointment and I will be happy to reschedule you. Health is taken very seriously in this industry, exposing your lash stylist to an illness automatically exposes every other client to an illness. As a lash stylist, becoming ill can set back our schedule immensely and can inconvenience a large number of other clients. I will be unable to work on clients who show symptoms if being ill and will reschedule for the next appropriate appointment date.  

PAYMENTS:

Currently accepting credit card payments, Venmo & cash 

REFUNDS:

When scheduling an appointment you are purchasing your lash/brow stylist’s time, artistry and  skill. Due to the nature of the service, refunds are not offered for services or items purchased. If you have any issues with the services received, please contact Eye Coco within 48 hours of the initial application for a free touch up that same week. Irritation or allergic reactions do happen, in that case, a free lash extensions removal is offered and the client should immediately seek medical attention.

PRICING:

All prices are subject to change at any moment without notice.