Policies

ON THE DAY OF YOUR VISIT:

Please limit caffeine intake prior to your appointments. Please arrive on time to your appointment, if I'm with a client you may sit in the waiting room.

*This is very IMPORTANT, please come with no mascara, makeup, lotion, serum or sunblock around the eye area 0r brows to avoid any delay in your service. These prevent eyelash extension from bonding to the natural lash, reduces the longevity of your extensions, prevents a lash lift from reaching optimum results and takes time away from your scheduled time. Do not curl your lashes before your appointment, extensions will not adhere to crimped lashes.

Contact lenses may not be worn during lash extensions application or lash lifts

LATE ARRIVALS:

Clients arriving over 10 minutes late, may be asked to reschedule, and be considered a No-Show. Accommodating late clients may inconvenience the stylist's next appointments. 

FILLS ON OTHER STYLISTS' WORK:

New clients with extensions from another stylist must schedule a “New Client Fill. Your lashes will be evaluated, to determine whether we agree to fill your lashes, but the fill is not guaranteed. If we agree to proceed with the fill, there's a possibility the existing extensions may need to be removed and reapplied properly. Due to the unregulated nature of lash extensions trainings and certifications in CT, there are many lash stylists who haven't been properly trained. At Eye Coco our top priority is the clients' lash and eye health. By booking a "New Client Fill" your are agreeing to possibly removing the existing extensions and a new set will be applied at the appropriate full set price.

CELL PHONES:

Please kindly silence your phone during your service. Talking on the phone, or even talking to your lash stylist during your service can make it difficult for your stylist to apply your extensions. Talking during the service makes your eyes flutter and your cheeks move, which can also result on the eye pads sliding up and into your eyes, causing eye irritation. Lash application requires very focused precision, therefore you must remain very still. Feel free to relax and take a nap.

GUESTS:

For safety, sanitary and insurance purposes no children or pets are permitted during your appointment. This is to ensure a calm and relaxing environment for the clients as well as your las/brow artist. 

CANCELLATIONS:

When you reserve your appointment, we are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of other clients, and of me, I respectfully request at least business 48 hrs notice if you need to cancel or reschedule your appointment. It takes time and effort to try and fill a last minute gap. Please keep in mind, rescheduling and cancellations for Tuesday appointments must be made by the Saturday before, as we are closed Sun and Monday.   

Our Cancellation Policy: 

Any cancellation or reschedule made 36 business hours  or less, will result in a cancellation fee. The amount of this fee will be 50% of the reserved service amount.  

Any cancellation or reschedule made 24 business hours or less, and No-Shows, will result in a cancellation fee. This cancellation fee will be 100% of the reserved service amount.   

Please plan accordingly, if you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply, 100% of the scheduled service fee.  

We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file. If we do not have a credit card on file, a payment request will be sent out 24hrs after the missed appt. The booking system will not allow you to schedule another appointment and will automatically delete future appointments if the balance is isn’t payed within 48hrs. 

ILLNESS:

If you’re feeling unwell due to sickness, please let me know at least 24 business hours prior to your appointment. Health is taken very seriously in this industry, exposing your lash stylist to an illness automatically exposes every other client to an illness. As a brow and lash artist, becoming ill can set back our schedule immensely and can inconvenience a large number of other clients. We will be unable to work on clients who show symptoms of being ill.

PAYMENTS:

Currently accepting: Visa, Master Card, American Express

REFUNDS:

When scheduling an appointment you are purchasing your lash/brow artist’s time, artistry and  skill. Due to the nature of the service, refunds are not offered for services or items purchased. If you have any issues with the services received, please contact Eye Coco within 48 hours of the initial application for a free touch up that same week. Irritation or allergic reactions do happen, in that case, a free lash extensions removal is offered and the client should immediately seek medical attention.

PRICING:

All prices are subject to change at any moment without notice by the Eye Coco Studio..