Policies

ON THE DAY OF YOUR VISIT:

Please limit caffeine intake prior to your appointments. Please arrive on time to your appointment, if I'm with a client you may sit in the waiting room.

If you're getting a lash treatment please come with no mascara, makeup, lotion, serum or sunblock around the eye area to avoid any delay in your service. These prevent eyelash extension from bonding to the natural lash, reduces the longevity of your extensions, prevents a lash lift from reaching optimum results and takes time away from your scheduled time. Do not curl your lashes before your appointment, extensions will not adhere to crimped lashes.

Contact lenses may not be worn during lash extensions application or lash lifts

LATE ARRIVALS:

Clients arriving over 10 minutes late, may be asked to reschedule, and be considered a No-Show. Accommodating late clients may inconvenience the stylist's next appointments. 

CELL PHONES:

Please silence and put away your phone during your service. 

GUESTS:

For safety, sanitary and insurance purposes no children or pets are permitted during your appointment. This is to ensure a calm and relaxing environment for the clients as well as your brow artist.

CANCELLATION AND RESCHEDULING POLICY:

When you reserve your appointment, we are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of other clients, and of me, I respectfully request at least business 48 hrs notice if you need to cancel or reschedule your appointment. It takes time and effort to try and fill a last minute gap. Please keep in mind, rescheduling and cancellations for Tuesday appointments must be made by the Saturday before, as we are closed Sun and Monday.   

We kindly ask that you reschedule or cancel your upcoming appointment at least 72 business hours prior to your appointment. The system will not allow you to make changes starting 48 business hours prior to your appointment. 

•Cancelling or rescheduling within 48 business hours or less, will result in a cancellation fee of 50% of the reserved service amount.

•Cancelling or rescheduling within 24 business hours or less and No-Shows, will result in a cancellation fee of 100% of the reserved service amount. 

•Cancellation fees are non transferable, non refundable or to be used as credit for future appointment. 

•Rescheduling and cancellations for Tuesday appointments must be made by the Friday prior, as we are closed Saturday to Monday.

•Please plan accordingly, if you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply, 100% of the scheduled service fee. 

•We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.Any cancellation or reschedule made 48 business hours  or less, will result in a cancellation fee. The amount of this fee will be 50% of the reserved service amount.  

Any cancellation or reschedule made 24 business hours or less, and No-Shows, will result in a cancellation fee. This cancellation fee will be 100% of the reserved service amount.   

Please plan accordingly, if you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply, 100% of the scheduled service fee.  

We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file. If we do not have a credit card on file, a payment request will be sent immediately after the missed appointment. The booking system will not allow you to schedule another appointment and will automatically delete future appointments if the balance isn’t payed within 48hrs. 

PAYMENTS:

Currently accepting: Visa, Master Card, American Express

REFUNDS:

When scheduling an appointment you are purchasing your brow/lash artist’s time, artistry and skill. Due to the nature of the service, refunds are not offered for services or items purchased. If you have any issues with the services received, please contact Eye Coco within 48 hours of the initial application for a free touch up that same week. Irritation or allergic reactions do happen, in that case, a free lash extensions removal is offered and the client should immediately seek medical attention.

PRICING:

All prices are subject to change at any moment without notice by Eye Coco Studio.